At Silver Strand Casino, we value your feedback and questions about our services. We've gathered all the information you need to get in touch with us below.
Our Support Hours
Our support team is available from 9:00 AM to 4:00 PM daily, Monday through Sunday. This allows you ample time to reach out during or after your visit for any issues that may arise.
Support Channels
If you have a question about our services or need assistance with an issue, please feel free to contact us via the following channels:
Multilingual Support
We strive to be as inclusive as possible in our communication efforts. Our team can assist you in English, Polish, or Lithuanian languages upon advance request through the contact form below or by phoning us at least 48 hours before needing assistance. Unfortunately, we cannot guarantee real-time translation for phone calls.
Live Support and Email Response Time
Our live chat support is not available due to limitations mentioned earlier. However, you can expect a prompt response from our team via email within one working day (Monday through Friday). Be sure to include as much information about your issue or question so we can address it efficiently.
Responsible Gaming Assistance
If you're experiencing any harm-related concerns regarding gaming behavior, please contact our support team. We have a responsible gaming assistance program in place and would be happy to assist with:
FAQs and Help-Centre
We encourage users to visit our online FAQs section (link provided below) which is regularly updated for issues we face frequently. Here, you can find step-by-step guides on topics ranging from account security measures, mobile app access to withdrawing funds securely.
Reporting Complaints and Disputes
If you encounter a problem with an unresolved issue during your visit, please contact us via the above email address. If necessary, our customer support staff can guide you through formal complaint procedures for matters not related to gaming performance.
Device Compatibility and Mobile App Support
Our online app is accessible from any modern web browser that supports standard desktop applications. Unfortunately, we cannot provide detailed mobile-specific help beyond recommending that users contact the operating system's technical support first or email us for further assistance if needed.
We understand how difficult it can be navigating new services and situations. Please let us know in your initial message whether you would prefer a personal response with as much detail included, or simply want information regarding our standard processes when dealing with customer queries.
Thank you for trusting Silver Strand Casino!
